Appeals and Complaints
If you are not happy with any aspect of the assessment process you should discuss this with the assessor as soon as is practicable. If not satisfied, you should lodge an appeal by completing an Assessment Appeal form and forwarding it to the Training and Assessment Coordinator within two weeks of the assessment results being notified to you.
The Training and Assessment Coordinator will acknowledge receipt of your appeal in writing. Following consultation with the Assessor involved, the Training and Assessment Coordinator will take one of the following courses of action:
- Request further evidence to enable a decision to be made
- Uphold the original assessment decision
- Organise for review of the original assessment by a second assessor
- Organise for the student to be reassessed by another assessor
- Revise the assessment decision
You will be provided with a written decision on your appeal within two weeks of the appeal being lodged.
If you are unsuccessful upon reassessment and wish to be assessed again, you can re-enrol in the relevant unit and pay the associated assessment fees. If you are still not satisfied with the results of an appeal Andsam will arrange for the appeal to be heard by an independent party and provide you with the opportunity to formally present your case.
ANDSAM Training aims to resolve all appeals within 10 working days of receipt. If it is anticipated that an appeal will take more than 60 days to resolve the appellant will be informed of the reasons in writing and be provided with regular written updates on the progress of the matter.
If you wish to make a complaint about any matter other than assessment, you should approach a staff member who will attempt to resolve it immediately, if practicable.
If there is still disagreement about a complaint you should document the matter and email it to the Training and Assessment Coordinator at firstname.lastname@example.org or post it to:
The Training and Assessment Coordinator, ANDSAM TRAINING
P.O. Box 217, Ramsgate NSW 2217, Australia
The Training and Assessment Coordinator will acknowledge receipt of your complaint in writing. All complaints will be reviewed investigated and a written outcome provided to you.
For Exemplar Global training, students also have the right to refer to the Exemplar Global in writing to the following address:
Exemplar Global www.exemplarglobal.org
P.O. Box 347, Penrith BC 2751 NSW Australia Tel: +61 2 4728 4600 Fax +61 2 4731 6466